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Staffordshire Women’s Aid is run by a team of staff and volunteers who are passionate about ending Domestic Violence, Sexual Violence and Violence Against Women and Girls.
Please be aware that as a local charity we do not have the capacity to provide feedback on applications that are not selected for interview.
Our Helpline provides emotional support and specialist information, advice, and guidance on a range of issues for victims of domestic and sexual abuse 24 hours a day, 365 days a year.
As a Helpline Support Practitioner your job will be to answer calls, respond to online referrals, and emails on the SWA Domestic/Sexual Violence and Stalking Helpline. The SWA Helpline provides a vital first point of contact for survivors seeking support, as well as advice and information for professionals.
Staffordshire Women’s Aid provides a range of high-quality, safe accommodation services, including a 12-unit purpose-built refuge and dispersed refuge accommodation within the local community, for women and children fleeing domestic abuse. Referrals are received from both Service Users and partner agencies from within Staffordshire and across the UK.
As a Refuge Support Practitioner, you will deliver practical and emotional support using a trauma-informed, recovery-focused approach. You will work collaboratively with women to increase their safety, wellbeing, confidence, resilience and independence, responding to their individual needs and circumstances.
We’re looking for a Children and Young Person’s Refuge Support Worker to work as part of the Staffordshire Women’s Aid Safe Accommodation Team in both ForWard House and our dispersed properties, providing child-centred, trauma-informed support, information, advice, advocacy and guidance to women and their children who are living in, or moving on from, our refuge provision.
Hours: 37 Hours per week
Salary: £27,817 – £ 30,110
Location: Women’s Refuge, Stafford
Closing Date: 10 am, 4th October 2026
Interviews: Friday 9th October 2026